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DYU electric bike

Warranty

Warranty Policy and Description

Dear users,

Thank you for choosing us. In order to serve you better, after purchasing the product, please fill out and save this sales unit stamped warranty card. use it together with the purchase invoice as the certificate of product after-sale service.

Please keep the product’s original box for some time in case of any quality problems that require a return. You can use the original product for that purpose.

User Name Phone 
User Address 
Product Model Product ID 
Date of Purchase Purchase Channels 
Purchase Address 
After-sale Phone+86-0755-21006876Websitewww.dyu.vip/www.fwheel.cc

1.“Three Guarantees” Time Limit and Scope of Spare and Accessory Parts

Part TypePart Name“Three Guarantees” Time Limit“Three Guarantees” Fault Category
Moped Body PartFrame36 monthsNatural open welding, sealing off, fracture, and other problems
Front Fork36 monthsNatural open welding, sealing off, fracture, and other problems
Handle12 monthsNatural open welding, sealing off, fracture, and other problems
Standpipe12 monthsNatural open welding, sealing off, fracture, and other problems
Flywheel6 monthsPerformance fault
Electric Appliance PartCharger12 monthsPerformance fault, charging failure
Battery12 monthsPerformance fault, capacity decline, charging failure
Controller12 monthsPerformance fault, inability to start, abnormal operation
Motor12 monthsPerformance fault, inability to start, abnormal operation
Instrument12 monthsDisplay fault, abnormal operation
Headlight6 monthsLighting failure, abnormal operation
Taillight6 monthsLighting failure, abnormal operation

2. Warranty Service Description

  • During the warranty period, if there is a failure due to non-human factors, we will provide free maintenance service.
  • If the product is beyond the warranty period or the failure is caused by human factors, we will provide maintenance services at a reasonable cost.
  • During the warranty period, if any spare or accessory parts need to be replaced due to quality problems, we will provide a free replacement service.
  • If any spare or accessory parts need to be replaced due to non-quality problems, we will provide replacement services at a reasonable cost.
  • The warranty card and purchase invoice are required for warranty service. Please keep them properly.

 

3. Warranty Exclusions

The following situations are not covered by the warranty:

  • Failure or damage caused by unauthorized disassembly, repair, or modification of the product.
  • Failure or damage caused by improper use, maintenance, or storage of the product.
  • Failure or damage caused by accidents, natural disasters, or other external factors.
  • Failure or damage caused by using the product in an environment or for a purpose not specified in the user manual.
  • Normal wear and tear of consumable parts (such as tires, brake pads, etc.).

 

For any further inquiries or assistance, please contact our after-sales phone number or visit our website.

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