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Garantía

Warranty Policy and Description

Dear users,

Thank you for choosing us. In order to serve you better, after purchasing the product, please fill out and save this sales unit stamped warranty card. use it together with the purchase invoice as the certificate of product after-sale service.

Please keep the product’s original box for some time in case of any quality problems that require a return. You can use the original product for that purpose.

User Name Teléfono 
Dirección de usuario 
Modelo del Producto identificación de producto 
Fecha de compra Purchase Channels 
Dirección de compra 
After-sale Phone+86-0755-21006876Sitio web 

1.“Three Guarantees” Time Limit and Scope of Spare and Accessory Parts

Part TypePart Name“Three Guarantees” Time Limit“Three Guarantees” Fault Category
Moped Body PartCuadro36 mesesNatural open welding, sealing off, fracture, and other problems
Front Fork36 mesesNatural open welding, sealing off, fracture, and other problems
Resolver12 mesesNatural open welding, sealing off, fracture, and other problems
tubo vertical12 mesesNatural open welding, sealing off, fracture, and other problems
Volante6 mesesfalla de rendimiento
Electric Appliance PartCargador12 mesesPerformance fault, charging failure
Batería12 mesesPerformance fault, capacity decline, charging failure
Controlador12 mesesPerformance fault, inability to start, abnormal operation
Motor12 mesesPerformance fault, inability to start, abnormal operation
Instrument12 mesesDisplay fault, abnormal operation
Faro6 mesesLighting failure, abnormal operation
Taillight6 mesesLighting failure, abnormal operation

2. Warranty Service Description

  • During the warranty period, if there is a failure due to non-human factors, we will provide free maintenance service.
  • If the product is beyond the warranty period or the failure is caused by human factors, we will provide maintenance services at a reasonable cost.
  • During the warranty period, if any spare or accessory parts need to be replaced due to quality problems, we will provide a free replacement service.
  • If any spare or accessory parts need to be replaced due to non-quality problems, we will provide replacement services at a reasonable cost.
  • The warranty card and purchase invoice are required for warranty service. Please keep them properly.

3. Warranty Exclusions

The following situations are not covered by the warranty:

  • Failure or damage caused by unauthorized disassembly, repair, or modification of the product.
  • Failure or damage caused by improper use, maintenance, or storage of the product.
  • Failure or damage caused by accidents, natural disasters, or other external factors.
  • Failure or damage caused by using the product in an environment or for a purpose not specified in the user manual.
  • Normal wear and tear of consumable parts (such as tires, brake pads, etc.).

For any further inquiries or assistance, please contact our after-sales phone number or visit our website.

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